SANTIAGO APOALA WATERFALL

The tour ending point depends on the tour you have chosen. In general, most of our group tours end in the Zócalo of Oaxaca City. This is because the Zócalo is the heart of the city and a central and accessible place for everyone. From there, you can easily walk to your hotel, take a taxi or bus, or simply enjoy the vibrant atmosphere of the square. If you have booked a private tour, we can drop you off at your hotel or another location of your choice within Oaxaca City. For your convenience, we ask that you indicate your preference when booking the tour. Here is a summary of the ending points of our tours: • Group tours: Oaxaca City Zócalo • Private tours: Hotel or place of the client’s choice within the central area of ​​Oaxaca If you have any questions or concerns about the tour ending point you are interested in, please do not hesitate to contact us.

At Ben’zaa travel & tours we have several payment options for your convenience! We want you to enjoy the experience of booking your tour without worrying about payment. Therefore, we offer you various options so you can choose the one that best suits your needs:

• Cash payment: • You can make the payment in cash at our offices located at Calle Garcia Vigil #409 B Centro de Oaxaca. • You can also pay the tour guide in cash at the beginning of the tour.
• Bank transfer: • If you prefer to make payment by bank transfer, we will send you the necessary information by email. • Once you have made the transfer, we ask that you send us proof of payment to confirm your reservation.
• Credit/debit card: • We accept payments with all major credit and debit cards. • You can make the payment online through our website or in our offices.

For more information on payment options, see our website or contact us. We are here to help you! Remember that, to guarantee your place on the tour, we recommend you make payment in advance.

We know that unforeseen events arise, which is why we offer a flexible cancellation policy:

• Cancellation 24 hours in advance: Full refund of your payment.
• Cancellation less than 24 hours: No refund offered

Explanation:

• • 24 hours notice: Gives us enough time to reassign the tour guide to another tour and avoid charges for their time.
  • Less than 24 hours: The guide is already booked and ready for the tour, so we cannot cancel your payment without incurring an additional cost.

Our goal is to be understanding and fair to all our clients. We hope this policy gives you peace of mind knowing you can book your tour with confidence. Here are some alternatives you can consider if you need to cancel your tour:

• Change the tour date: If possible, we can help you change the tour date to a different day or time.
• Transfer your reservation to another person: You can transfer your reservation to another person who can take the tour in your place.

Yes, children can participate in our tours! However, it is important to note that the participation of children on a tour requires the responsibility and supervision of their parents or guardians.

Rain or shine, your tour is assured! We understand that the weather can be unpredictable and rain can affect your plans. Therefore, we want to assure you that our tours take place even if it rains. In case of rain, we suggest the following: • Bring an umbrella or raincoat: This will help you stay dry during the tour. • Wear comfortable, rain-appropriate shoes: Avoid shoes that slip or get wet easily. • Wear warm clothes: Rain can lower the temperature, so it is important to wear clothes that keep you warm. • Have a positive attitude: Don’t let the rain ruin your day! Enjoy the experience and remember that rain can also add a special touch to your tour. If you have any questions or concerns about conducting the tour in case of rain, do not hesitate to contact us. We are here to make your experience unforgettable, even in the rain!